Privacy Policy

Last Updated: June/18/2025

Thank you for choosing to be part of our community at Vivid Visual Solutions Inc. (“VVS,” “Company,” “we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy describes how we collect, use, protect, and disclose your information when you visit our website www.vividvsolution.com and engage with our services, including email and SMS communications. Please read this policy carefully.

1. Information We Collect

a. Information You Provide Voluntarily:

  • Full Name, Email Address, Phone Number

  • Business Name, Job Title, Industry

  • Service requests, inquiry details, survey responses

  • Payment information when purchasing services

b. Information We Collect Automatically:

  • IP address, browser type, device type, operating system

  • Clickstream activity, referring URLs, session time

  • Cookies, tracking pixels, and analytics tools

2. How We Use Your Information

We use the collected data to:

  • Provide services and support

  • Respond to inquiries and deliver requested information

  • Send confirmations, project updates, invoices

  • Offer relevant content, promotions, and updates (if opted-in)

  • Improve user experience and website performance

  • Ensure security, legal compliance, and fraud prevention

3. SMS Messaging Compliance

a. Types of Messages

By submitting your mobile number through our website or forms, you agree to receive transactional, informational, and promotional SMS messages related to your relationship with Vivid Visual Solutions. These may include:

  • Appointment reminders

  • Updates on ongoing projects

  • Exclusive offers or event invitations

  • Customer satisfaction surveys

b. Message Frequency

Message frequency may vary. You may receive up to 4 messages per month, depending on your interactions with our services.

c. Message and Data Rates

Message and data rates may apply based on your mobile service provider plan.

d. Opt-Out and Help

  • To opt out of SMS messages, text STOP to the number you received the message from.

  • To get assistance, text HELP or email us at info@vividvsolution.com.

4. Prohibited Data Sharing & Transfers

a. No Sharing for Marketing

We do not share your personal or mobile information with third parties for marketing or promotional purposes, under any circumstances, even with your consent.

b. No External Data Transfers

We do not transfer your personal data to any external organizations, including affiliates, partners, or marketing platforms, under any circumstances—even with your consent.
We have strict internal policies and technical safeguards to prevent unauthorized access, disclosure, or misuse of your information.

5. How We Share Information

We only share data in limited circumstances:

  • Trusted service providers: e.g., cloud hosting, email systems, payment processors

  • Legal compliance: to comply with lawful requests or protect our legal rights

  • Business continuity: if required during internal restructuring or merger (with safeguards in place)

We never sell, rent, license, or lease your information.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze web traffic and user behavior

  • Personalize content

  • Optimize performance

You may opt out of cookie tracking via your browser settings. Disabling cookies may affect site functionality.

7. Your Privacy Rights

Depending on your location (e.g., GDPR or CCPA jurisdictions), you may have rights to:

  • Access, correct, or delete your data

  • Restrict or object to processing

  • Withdraw previously given consent

  • Port your data to another service provider

To exercise these rights, email info@vividvsolution.com.

8. Data Security

We employ technical and organizational safeguards including:

  • SSL encryption

  • Multi-factor authentication for internal tools

  • Role-based access control

  • Regular data backups and system monitoring

While we strive to secure your data, no system is 100% secure. You share information at your own risk.

9. Third-Party Links

This Site may contain links to external websites. VVS is not responsible for the content, policies, or security practices of these third-party sites. We encourage users to read the privacy policies of any linked site.

10. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect data from children. If you become aware that a child has provided us with personal information, please contact us and we will take immediate steps to delete it.

11. Policy Updates

We may revise this Privacy Policy as necessary. Updates will be posted on this page with the "Last Updated" date changed. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns regarding this policy or your data, contact us at: info@vividvsolution.com